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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

I used hopshopgo's online calculator to estimate international freight. Link On a US$70 item at 3.5kgs the quote was US49.00 However, I received an invoice for US121.00 based on the fact that the items size 50.50 x 40.50 x 40.00 (cm) /19.88 x 15.94 x 15.75 (inch) was greater than the weight.

I contacted hopshopgo, they suggested if I can't afford shipping, to return the item to the merchant for a refund. The online quote calculator does not take into consideration the size of the package, however, once the package arrives, hopshopgo takes this into consideration - when you are obliged to accept.

I would never use hopshopgo again. They are unethical.

Product or Service Mentioned: Hopshopgo Shipping Service.

Reason of review: Not as described.

Preferred solution: Deliver product or service ordered.

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