Rue, Picardy
0 comments

I opened a dispute on Paypal. Since they own Hopshopgo it's likely they will be partial, so I'll probably have to work with my bank. I'm still amazed that Paypal would be involved in such terrible service through and through, super expensive and totally unapologetic for failing to deliver on all counts.

To respond to your email:

Customs never asked any questions like I said, DHL did. I don't know why they felt they should ask one question about the package every other day, "in case customs had a look at it", and repeat the same question.

Usually the shipping provider lets package go through and relays potential questions from customs, if any.

The package was never inspected, nor "held by customs", which I have proof of.

It seems your provider, DHL, consider your packages highly suspicious, while one could imagine your service also implies having some kind of relationship with your shipping provider.

Otherwise, you are in effect doing false advertising and should merely charge for receiving a parcel at a US address and let your customer deal with fedex to ship it from there!

To conclude:

1/ your maintaining "we're not responsible for customs" is irrelevant : DHL was holding the shipment in a "customs clearance" status.

2/ And then, 8 days have elapsed SINCE THAT STATUS cleared. Why is that? Is that your conception of express shipping?

3/ now today here's a picture of the parcel I received. Plain scandalous. Obviously parts are damaged inside.

I won't budge on this : not only will you definitely loose a customer (and I'll make sure many more), I will pursue all legal routes to be fully refunded, write to your management, and share my disastrous experience as widely as possible. When you charge $300 just to SHIP a parcel you ARE accountable for a minimal service quality. And namely not choosing the cheapest and worst carrier.

Monetary Loss: $850.

Had an Experience with HopShopGo?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Thumbtack - Failure to full fill verbal painting contract. Thumbtack "PRISTINE, Megan Stotts was fully oriented on required painting 7 rooms w/connecting hallways, Stotts agreed to do the entire job for $3500, with a starting date of 12 November,2016. A..." Read more Absolute Proof Thumbtack Sends Fake Leads Or Requests Review Thumbtack "Notice, they are all Lower Case (names) this is so staff doesnt have to waste time Capitalizing the First and Last initial (You used to be able to somewhat tell this way..." Read more HopShopGo - Terrible service HopShopGo "I had the misfortune of using this forwarding service. I bought a laptop via ebay and used their service. Seller sent the laptop at my forwarding address and included an..." Read more Preview Models - A Complete and Honest Review Preview Models "Before I get into my review of my experience with Preview Models, I would first like to be one of the first to step out from behind the veil of..." Read more No more Aerosoles for me! Aerosoles "Bought some cute yellow pumps from Aerosoles, open the box and they are dirty! They have been worn and are scuffed from whoever previously owned them. Have not tried to..." Read more Lkq Corporation - Horrible Lkq Corporation "Everytime me and my husband go to the LKQ in Tampa the new short mexican guy is rude and really needs to learn management skills he has none. The other..." Read more Terminix tried to trick me into canceling my policy and voiding my warranty coverage, when I refused they canceled my policy anyway. Terminix "Terminix tried to trick me into canceling my policy and voiding my warranty coverage, when I refused they canceled my policy anyway. My house has been covered by the Terminix..." Read more DOES BANK OF AMERICA RECEIVE $$ REFERRALS FROM BOOSTABILITY Bank Of America "VERY FEW BUSINESS CEO COULD COME WITH ONE SINGLE REASON WHY BANK OF AMERICA WOULD ALLOW BOOSTABILITY A COMPANY FRANKLY LESS THAN ONE PERCENT OF FLORIDA BAR ASSOCIATION MEMBERS EVER..." Read more